Refund Policy

1. Satisfaction Guarantee

CryptoArb Master offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, content, or value of any item or service you've purchased, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription services, subject to the specific terms outlined in this policy.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Services that do not meet the described quality standards or specifications
• Technical Problems: Persistent technical issues that prevent you from accessing or using the purchased product or service
• Billing Errors: Incorrect charges or duplicate billing for the same product or service
• Dissatisfaction: General dissatisfaction with a product or service, within the applicable refund timeframe

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of your request within:

• 14 days of purchase for one-time purchases (training programs, consultation services, etc.)
• 14 days of the initial purchase or the last renewal date for subscription services (Arbitrage Scanner, API Access, etc.)
• 48 hours of discovery for billing errors or technical issues that prevent access

Refund requests submitted after these timeframes may be considered on a case-by-case basis but are not guaranteed.

4. How to Request a Refund

5. Specific Refund Terms by Product Type

5.1 Training Programs and Courses

Our training programs and courses are eligible for a full refund within 14 days of purchase if you have completed no more than 30% of the course content. If you have completed more than 30% of the course, we may offer a partial refund at our discretion.

To request a refund for a training program, you must provide specific feedback on why the program did not meet your expectations.

5.2 Subscription Services

For subscription-based services such as the Arbitrage Scanner or API Access:

• If cancelled within the first 14 days of the initial subscription, you are eligible for a full refund.
• For recurring subscriptions, if you cancel within 14 days of a renewal charge, you are eligible for a prorated refund for the unused portion of that billing cycle.
• No refunds will be issued for partial months or unused portions of a subscription period after the refund timeframe has passed.

5.3 Consultation Services

For one-on-one consultation services:

• If you cancel more than 48 hours before a scheduled consultation, you are eligible for a full refund.
• If you cancel less than 48 hours before a scheduled consultation, you may be charged a cancellation fee of up to 50% of the service cost.
• If you are dissatisfied with a completed consultation, you must request a refund within 14 days of the service delivery and provide specific feedback on why the service did not meet your expectations.

5.4 Digital Products and Downloads

Due to the nature of digital products (e.g., PDF guides, templates, calculators), all sales are final once the product has been downloaded or accessed. However, if you experience technical issues that prevent you from accessing the product, you may be eligible for a refund or replacement.

6. Refund Methods and Processing Times

6.1 Refund Methods

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to find an alternative refund method.

6.2 Processing Times

Once approved, refunds will be processed within 3-5 business days. However, it may take additional time for the funds to appear in your account, depending on your payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 5-7 business days
• Cryptocurrency: 1-3 business days (subject to network conditions)

7. Non-Refundable Items and Services

The following items and services are not eligible for refunds under any circumstances:

• Customized or personalized services specifically tailored to your needs
• Products or services clearly marked as "non-refundable" at the time of purchase
• Services that have been fully delivered and completed to specification
• Digital products that have been downloaded, accessed, or used

8. Cancellation of Subscription Services

You may cancel your subscription at any time by:

• Logging into your account and using the cancellation feature in your account settings
• Contacting our customer service team at support@cryptoarbmaster.com
• Calling us at (555) 123-4567 during business hours

When you cancel a subscription:

• You will continue to have access to the service until the end of your current billing period
• Your subscription will not renew automatically after the current billing period ends
• No refund will be issued for the current billing period unless the cancellation is made within 14 days of the most recent renewal charge

9. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. In cases of financial hardship, medical emergencies, or other unforeseen situations that prevent you from using our services, please contact our customer service team. We will review such cases individually and may offer solutions beyond our standard refund policy.

For technical issues that prevent you from accessing or using our services, we will first attempt to resolve the issue before processing a refund.

10. Changes to This Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. The policy that was in effect at the time of your purchase will apply to your transaction.

We recommend reviewing this policy periodically to stay informed of any updates.

11. Contact Information

If you have any questions about our refund policy or would like to request a refund, please contact us at:

• support@cryptoarbmaster.com
• +1 (555) 123-4567
• 123 Trading Street, New York, NY 10001, USA

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST.